More and more often, it seems, we are being subjected to rude people. It doesn't take long to observe numerous examples of rude behavior - just stop what you are doing in any public place and listen and observe. I have to admit that I am shocked by this behavior on a daily basis. When did being rude become acceptable behavior?
Looking for information pertaining to rude behavior, I found the following article at http://www.foxnews.com/story/0,2933,54871,00.html regarding rude behavior in the workplace.
A study published in the 2000 issue of Organizational Dynamics found 12 percent of those interviewed had quit a job because of rudeness in the office. Another 22 percent intentionally worked less hard because of the rudeness of bosses or co-workers, and 53 percent said they lost work worrying about past or potential rude interactions.
"Incivility has diminished morale, reduced efficiency and loyalty and, let's not forget the bottom line, profits," Giovinella Gonthier, president of Chicago-based Civility Associates, said. "It's a big problem, and it's permeated the business world."
Gonthier is author of a book called Rude Awakenings: Overcoming the Civility Crisis in the Workplace, which lists among the Top 10 most common complaints: Not holding a door open for other people; not greeting or acknowledging greetings from people in the hallway; people who don't wait for others to leave an elevator before entering themselves; and women who leave their restrooms in complete shambles.
"The last 15 or 20 years, the corporate world has spent millions of dollars on training people to work with machines and software, but humanware skills have been totally neglected," Gonthier said. "People can work effectively with machines but not with each other."
Marjorie Brody, president of Philadelphia-based Brody Communications and author of Help! Was That a Career Limiting Move? and Professional Impressions: Etiquette for Everyone, Every Day, also places the blame partially on the dot-com bubble.
"There were a lot of young people in the workplace who didn't understand the protocol of behavior," she said. "They walked out of school and were suddenly vice presidents driving their BMWs, and they were not stuck in the old ways. So we got an influx of a lot of young people with a lot of money in a hurry."
She said more and more people in the office are late for appointments, deceptive, cluttering up other people's physical and personal space, leaving on cell phones, and speaking too loudly. And it's been taking a toll.
"You spend more awake time in your office with your colleagues than you do at home with your family," she said. "You have to find ways to work together, or work will suffer."
Her solution? Spread the niceness. If a single person is civil to another, the recipient of that kindness will go out and be polite to the next, and so on, she said.
Gonthier said that, in addition to genuine niceness, people also need to call rude co-workers on their impoliteness or it may never stop.
"People are rude because they can be," she said. "It's that simple."
Wouldn't it be wonderful if spreading the niceness truly was the easy answer?
Keep working on the Random Act of Kindness List - It certainly can't hurt when working with rude people!